Privacy policy
Last updated: January 20, 2025
This Privacy Policy describes how Marathon Display Frames (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from marathondisplayframes.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date, and take any steps required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources depending on how you interact with us. We use this information to:
- Provide and improve our Services
- Communicate with you
- Process transactions
- Comply with legal obligations
- Enforce our terms
- Protect our business and users
What Personal Information We Collect
Information You Provide Directly
- Name, address, phone number, email
- Billing and shipping details
- Payment confirmation details
- Account login details (if applicable)
- Customer support communications
Providing this information may be necessary to access certain Services.
Usage Data (Automatically Collected)
We may collect:
- IP address
- Device and browser information
- Pages visited and interaction data
This is collected via cookies, pixels, and similar technologies.
Information from Third Parties
We may receive information from:
- Shopify (our ecommerce platform)
- Payment processors
- Analytics and advertising providers
All such data is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
To process payments, fulfil orders, manage accounts, arrange shipping, and handle returns or exchanges.
Marketing and Advertising
We may send marketing communications only where you have opted in, or where permitted under applicable law. You can unsubscribe at any time using the link in our emails.
Security and Fraud Prevention
To detect, investigate, and prevent fraudulent or malicious activity.
Customer Support and Improvements
To respond to enquiries and improve the performance and usability of our Services.
Partner & Event Services
We may provide products or services in collaboration with event organisers, clubs, or community partners.
Where you engage with our products through a partner:
- Your personal information is used solely to process your order, provide customer support, and deliver the relevant product or service
- We do not use this data for unrelated marketing without your consent
- We do not sell, rent, or trade personal data to third parties
- Information may be shared with the relevant partner only where necessary for order fulfilment, reporting, or service delivery
- Each party processes your data in accordance with their own privacy policies
Cookies
We use cookies to operate and improve our Site and Services, including remembering your preferences and analysing user behaviour. For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies
You can control cookies through your browser settings. Disabling cookies may impact functionality.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- To vendors and service providers (e.g., Shopify, payment processors, shipping providers, analytics services)
- To business and marketing partners where necessary to deliver services
- To affiliates within our corporate group
- Where required by law (e.g., subpoenas, legal requests)
- To enforce our terms or protect rights, property, or safety
- In connection with a business transaction (e.g., merger or sale)
We disclose the following categories of personal information:
| Category | Examples | Recipients |
|---|---|---|
| Identifiers | Name, email, address | Service providers, partners |
| Commercial Information | Orders, purchase history | Fulfilment partners |
| Usage Data | Website activity | Analytics providers |
| Geolocation | IP-based location | Service providers |
We do not sell, rent, or trade personal information.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children's Data
Our Services are not intended for children. We do not knowingly collect data from individuals under 16.
Security and Retention of Your Information
We use trusted providers such as Shopify to securely store and process data. While we take reasonable steps to protect your information, no system is completely secure.
We retain personal information only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location, you may have rights including:
- Access your data
- Request correction
- Request deletion
- Request data portability
- Restrict processing
- Withdraw consent
- Appeal decisions
We may need to verify your identity before fulfilling requests.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your data, please contact us first. You may also contact your local data protection authority if required.
International Users
Your data may be processed outside your country. Where required, we rely on safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
Contact
If you have any questions about this Privacy Policy or your data, please contact us:
admin@marathondisplayframes.store